Refund & Cancellation Policy

Last updated: 19 July 2026

This policy sits alongside our terms and conditions and applies to cruise charters, yacht charters and events booked with Amigos River Cruising. Where your written proposal states different terms, the proposal takes precedence.

Why the advance is held

A confirmed date takes the vessel off the market. Crew are rostered, provisions and decor are ordered and performers are booked, and those costs are committed well before the day. The advance reflects that commitment, which is why the amount recoverable falls as the sailing date approaches.

Cancellation by you

Notice runs from the date your written cancellation reaches us, and percentages are of the total booking value.

• 30 days or more before sailing — full refund of everything paid, less any third-party costs already committed on your written instruction.
• 15 to 29 days before sailing — 50% of the booking value is retained; the remainder is refunded.
• 7 to 14 days before sailing — 75% of the booking value is retained.
• Fewer than 7 days before sailing, or no-show — no refund is due.

Where a cancellation falls inside 30 days, we will normally offer to move the booking to another date within six months instead of applying the scale, subject to availability and to any difference in seasonal pricing. One reschedule is permitted at no charge.

Weather and safety cancellations

If we cancel a sailing on safety grounds — weather, sea or river conditions, an authority direction or a jetty closure — we reschedule to a mutually agreed date at no additional charge. Nothing is forfeited. If no workable date can be agreed within six months, we refund everything you have paid, less any third-party costs already incurred specifically for your event.

A sailing that departs and is then curtailed for safety reasons is not treated as a cancellation, though we will discuss a fair adjustment with you.

Cancellation by us

If we cancel for any reason other than safety or force majeure and cannot substitute a comparable vessel from the fleet, you receive a full refund of everything paid.

Reductions in guest count

Per-guest charges are fixed at the final count confirmed on the date stated in your proposal. Reductions after that point are not refundable, because catering and staffing have already been ordered against the confirmed number.

How to request a refund

Write to sales@amigosrivercruising.com from the email address on the booking, quoting your booking reference, the sailing date and the reason. A WhatsApp message to +91 89600 70105 is fine to flag it quickly, but the written request is what starts the clock.

We acknowledge refund requests within two working days and confirm the amount payable under this policy. Approved refunds are paid to the original account or card within 7 to 14 working days of that confirmation. Your bank may take a few days more to show it. Bank charges, payment-gateway fees and taxes already remitted are not recoverable.

Questions

If something about this policy is unclear before you book, ask. Call +91 89600 70105 or email sales@amigosrivercruising.com. Enquiries answered 9am – 10pm IST, all week.